FAQ & Knowledge Base

Can you help me with Travel Bookings or my ytb.com website?

All questions about YTB should be directed to YTB support. Call YTB directly at 1-618-655-9520.

How can I see my website traffic statistics?

When you login click on 'My Website' in the right column

The first tab is Site Statistics

The graph will show you the total number of page views to your site on a daily basis. (each point represents a date which you can scroll over to view)

Below the graph you will find the number of views for each of the pages within your site that have been viewed. This way you can see where your visits are going most often.  

You can click on a sub-page from this list anytime to see what page it is.

Watch this Tutorial to Learn More

Watch: Website Traffic Stats

How do I add contacts to my Contact Manager?

Click on 'Contact Manager' in the right sidebar and then click Add Contacts.

Here you type in the contacts personal information.  Also you can keep track of if you have sent them a magazine or not, and if they speak English or Spanish. This will determine which auto-responders they will receive if you select to add the to the auto-responder. 

 Please take a moment and watch our video tutorial.

Watch: Adding a Contact

How do I create notes
schedule reminders and keep my contacts organized?

Click 'Contact Manager' in the right side bar.

1. Click one of the lists that contains the contact you want to add a note to.
2. Choose the contact from the click and click on it, here you can update any of the contacts information.
3. You can also add notes and and reminders by clicking add notes.
4. Try it out, type in some notes, set a reminder and click add note.

Additionally, you have the ability to create custom lists and move contacts into one or multiple lists. The system gives you complete control to manage your different types of prospects however you would like to.

How do I delete my photo from my website?

 Once logged into the back office:

1. In the right column, click 'My Photo'
2. Click the 'Delete Photo' button

How do I forward my domain name to my website?

These steps will work for GoDaddy.com, and GenesisDomains.com

Once you complete this; when visitors go to your domain name, their Web browser automatically forwards them to your Paradise Network site.

1. Log in to your Account Manager (this is where you purchased your domain)
2. From the Domain Names menu, select Manage Domains. The Domain Control Center opens.
3. In your list of domain names, select the checkbox next to the domain name(s) you want to forward.
4. Click Forward.
5. In the Domain Forwarding section, select Enable.
6. In the Forward To field, enter the complete website address to which you want to forward your domain name(s). (ie:  http://sample.paradisenetwork.com)
7. In the Redirect Type area, select 301.
8. Click OK.

How do I setup a Landing Page?

 A landing page is a single page site that comes before your main site. Currently we have a flash intro option and a few single form options. After you Login, click on 'My Website'  then click on the 'Landing Pages' tab. Here you will be presenting with our Landing Page options and you can preview one by click on 'Choose This'. Here you can click on 'Preview this Page', however keep in mind the personalization wont be done until you create the page.  After you have previewed the page to use it as your landing page click, 'Use this Page'

The WILL NOT change your website address with us but will just cause the landing page to come up before your main page does.

Reminder:  If you are using a Landing Page with a contact form, when someone fills out their information that will be sent to your email and sent to your contact manager just like your regular contact form. Also, after a person fills out your form once, if they come back to your site they will automatically skip the landing page so they only have to fill out your form once.

Watch: Setup a Landing Page

How do I setup a Lead Capture Page?

Lead Capture Pages are specifically designed to give a prospect a small taste of what our business is. They are great for gathering contacts information so you can personally follow up with them. You have the ability to personally create the website address of your Lead Capture Page.

After you Login, click on 'My Website'  then click on the 'Lead Capture Pages' tab. Here you will be presented with our Lead Capture Page choices and you can preview one by clicking on 'Choose This'. Here you can click on 'Preview this Page', however keep in mind the personalization wont be done until you create the page.  After you have previewed the page to use it go down to the 'Add this Page' section.  Under 'Location" type in the box provided the word you want to be the directory for this page. This is the path that you want to reference the lead capture page with. (e.g. http://sample.paradisenetwork.com/success/) After you type in a location click 'add this page.' Now in the 'My Lead Capture Pages' tab you will see the name the website address which you can click and the ability to remove the Lead Capture Page.

Note:  You have the ability to make multiple lead capture pages using the same exact Lead Capture Page layout.  One example of this use would be if you were placing advertisement in 2 different areas you can create 2 lead capture pages using the same site layout an determine which advertisement did better for you based on the traffic stats.  

Watch: Setup a Lead Capture Page

How do I stop sending Auto-responders to a contact?

Click 'Contact Manger' in the right hand side bar.

1. Click on the auto-responder list
2. click on the contact you will to stop sending email to
3. in that contacts details click remove from auto-responder

Please watch our video for further detail

Watch: Remove Contacts from your Autoresponder

How does the auto-responder work?

Click 'Auto Responder' in the right column side bar. From this point you may be taken to a page that contains terms & conditions that you must agree to before using this feature. This feature automatically sends out emails to your prospects on your behalf. These emails are approved by YTB legal and are personalized from you and have links back to your site.

After you have agreed to the terms & conditions you can click on 'Manage Response Schedule'. Here you can review each email template, pick which ones to use and set how long to wait until that template is sent out from the time the prospect is created.

A few days after you have started the auto-responder you will see a graph showing how many the system sent out and you can click on the details of each day to see who they were sent to, if they were opened or if your prospect has chosen to opt-out of getting emails from you. Used properly its a very powerful tool that will keep you and the YTB opportunity in your prospects mind.

Note: When a contact is added to the Auto-responder list the first email they receive is an email from us confirming they would like to get more information about this business opportunity from you. They must open and click on a link inside the email to confirm their interest before they can receive any auto-responders from you.

Watch: Working your Autoresponder

How does the Calendar work?

With the calendar everyone has the ability to sort by state and event type. You can even search using the text box. You can also click on an events details and email them to a friend which could be another Rep or a prospect. The calendar is constantly updated, check back often. Make sure to watch the Video Tutorial for further instructions.

Watch: Calendar Overview

When will I know if someone filled out my contact form?

When someone fills out your contact form the system will instantly send you an email with "Someone just requested more information" in the subject line. Also that person is automatically added to your contact manager and if you have started your auto-responder they are automatically added to that as well.

Watch: Contacting me through my Website

Why do I receive an error when I click on "Join Now"?

 This is happening because you don't have the correct "YTB Issued Store Name"  set in your account.  Log into the Paradise Network back office and click on "YTB Settings" in the right column.

Then type in your YTB ID Number again and then click on the YTB Issued Store name box or press the tab key. The system will pop-up and say "Fetching YTB Issued Store Name"  

Once it finds the name click " Update YTB Settings."

DO NOT CHANGE this information unless you change it with YTB. If you do then please follow the steps of re-typing in the YTB ID Number again. 

Why doesn't the system ask for my password when I click on 'Agent Login'?

 Please Note: When a prospect goes to your site, if they click agent login, they will be asked for your login information as it will NOT just let them into your account in our Back Office.

When you log into the back office of Paradise Network and close the window without logging out the system remembers your computer and that you are already logged in the next time you click Agent Login. So make sure that if you go into your back office on a computer used by other Paradise Network members that you click logout before you leave.

Can I change my Password?

Once logged into the back office, in list on the right, click change password, type in your current password and then the new one you want, type it again to confirm it and click change password.

Watch: How to Change your Password

How do I add a photo to my website?

Once logged into the back office:

1. In the right column, click 'My Photo'
2. Click the 'choose file' or 'browse' button and browse on your computer to the photo you want to upload and select it.
3. Click 'Start Upload'
4. Once your photo is done uploading you will be presented with an image cropper. The slider at the bottom will scale the image to the desired size. Position the part of your new image that you want in the box outline and then click 'Crop'.
5. Your new photo should be on your about me page now.

We suggest uploading a file that is less than 2mb's in size, roughly square in shape and at least 250 by 250 pixels.

 If you still have problems uploading your photo, please send it as an attachment to uploadmyphoto@paradisenetwork.com from the email address which you use to login with.

Watch: Uploading a Photo

How do I add custom text and links to my main sub-pages?

 Adding custom text and links to other pages like: Book Travel, Presentations, Success Stories and Contact are done the same way as on About Me.

Check out this FAQ for instructions and a video, CLICK HERE

How do I add/change my 'about me' page?

After you login, click 'My Website' in the right column

1. click on the 'Customize Pages' tab
2. Then use the 'Select a page to customize' pull down
3. Once you select which page to customize click in the large white box and the editor will appear so you can type what you desire there.
4. When finished click save changes and then click Visit this page to see your changes on your site.

Watch: Editing the About Me Section

How do I change my email address in my About Me page?

 The email address that is shown on your About Me page is the email you created your account with and use to log into our back office. Because of this you will need to fill out our contact form, put your current email address in there and tell us what you would like your new email to be. Not only will this change the email address shown on your About me page but it will also change the email address you use to log into the Paradise Network Back Office.

How do I change my Website Title?

 To change your website title, which is the big bold white heading at the top of your page, login and click "My Website" in the right column.  Then click on the "Base Settings" tab. There type your desired website title in the title field and click "Update My Website."  After that scroll down and click "Go To My Website" on the right side of that window to see what changes you made.

I have forgotten my password. What do I do?

 Click on 'Login' on the top right corner of this screen and then click 'Forgot your Password?'

Type in your email address and click 'Get my Password.'

Your password will be sent to your email account.

Watch: Forgot Password

Where is my Travel Site Style?
Where is my Business Site Style?
Who do I switch between my 2 site styles?

 You are able to choose which site style your site comes up with by clicking on 'my website' then the base settings tab and then selecting the site style and clicking update.

To get to your Travel site their is a link just under your Request Info link.  Once you switch to the Travel style the link changes so you can click back to the Business Site Style.

Watch: Site Styles

Why when I click on my booking engine it ask's "Please enter the RTA'S web address who referred you?"

 This is happening because you don't have the correct "YTB Issued Store Name"  set in your account.  Log into the Paradise Network back office and click on "YTB Settings" in the right column.

Then type in your YTB ID Number again and then click on the YTB Issued Store name box or press the tab key. The system will pop-up and say "Fetching YTB Issued Store Name"  

Once it finds the name click " Update YTB Settings."

DO NOT CHANGE this information unless you change it with YTB. If you do then please follow the steps of re-typing in the YTB ID Number again. 

Can I change the Payment Plan that I am on?
Can I change the credit card I currently have on file?

Yes, of course! Click on 'Manage Account' in the right hand side bar.

1. Click the 'Credit Card' tab
2. Pick your new subscription type and re-enter your credit card information, then click update my Credit Card. For your safety you cannot retrieve your credit card information you must re-enter it
3. At the end of your pre-paid time, the system will charge the credit card you put in for the subscription type you chose.

Watch: Change my Billing Information

Can I have multiple Paradise Network accounts?

Yes you can! You will just need to sign-up using a different email address than your first account.

How do I cancel my service with Paradise Network?

Here are the steps to cancel your account:

1. Login and then click on Manage Account in the right column
2. Click the Cancel Subscription tab
3. Read all the cancellation information
4. Select a reason for leaving and type in information in 'How can we Improve'
5. then click 'Remove me from paradise network and confirm it

Once you complete this step:

	Marketing or Travel Website will be disabled
	Your site ID will now be available to someone else
	Contact Manager contacts completely deleted
	Contacts are not recoverable
	Autoresponder will not function
	Training Resources will not be available

You Login will still work but only so you have the ability to re-activate your account. 

The following excerpt is from the Terms and Conditions agreed upon during the sign up process.

 Upon termination, your log-in access to the Paradise Network service will be suspended and your marketing site will be taken offline. You are responsible for all actions and charges incurred up to the time that the account is deactivated. NO refunds or partial refunds will be provided for unused time of a subscription cycle. 

We require a SEVEN BUSINESS DAY CANCELLATION NOTICE BEFORE YOUR NEXT BILLING CYCLY DATE. If you don't submit your cancellation notice with seven or more business days left before your next billing cycle date your account will be charged for the subscription type you have your account set to on your billing cycle date once more before your account can deactivate. You agree that Paradise Network has the right to delete all images, files, contacts or other information that is stored in the Affiliate's account if either Paradise Network or the subscriber terminates the subscriber's account with the company, for any reason.

How do I reactivate my account?

Yes just go to www.paradisenetwork.com and click on Login.

After you login, you will see your only option is to click 'Update my billing information and Enable'

Here you will pick which subscription you would like and type in what credit card you want to have on file. 

Then click 'Renew my Account'

After you have renewed your account you will want to make sure to re-enable your marketing site and then everything will be back on for you.

How do I setup a website for another RTA?

Just go to our sign-up page and sign-up any RTA in your business.

Is their a referral program offered?

Unfortunately, because our price is only $9.95 a month we do not offer a referral fee. You should refer our marketing system to your entire team so that everyone's business will grow.

When will I be charged next?

You can see your Subscription date and a cycle countdown right in your account Just click 'Manage Account' in the right column side bar. Here you will see how many days until your account is set to renew, which subscription type you are currently set on and what credit card you currently have on file. 

Why was I charged more than I expected?

On the first day you sign-up you will only be charged $0.99 30 days later you will be charged for the subscription type you picked plus a one-time fee of $8.50. So for example, if you chose monthly then 30 days after you sign up you will be charged $18.45 and then 30 days after that only $9.95 and so on.